DeskfIT is a free Service Desk System running on IBM i.

Cross-posted from Deskfit v1.1
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The English manual is now available for download and the DeskfIT v1.1 software from the Software Download Area.

DeskfIT is a Service Desk software suite built to complement ChangefIT from the non-IT user point of view. Users can create and track progress of their service request(s) real-time. While the v1.1 User Interface (UI) is 5250 green-screen enabled, it is planned that future releases will be webfacing. This will allow users to access DeskfIT via an intranet using their browser.

What’s New in v1.1
  • DeskfIT enables users to create service requests for IT related tasks.
  • DeskfIT enables users to monitor progress on their service requests.
  • Optional Service Request authorization system.
  • Vendor Software incident tracking.
  • ChangefIT (v2.30 or higher) integration.
  • German and English user interfaces.