Device PRT05 returned negative acknowledgment with sense

[mrzik]

Hi,

I have some problems with my matrix printers
One of them created with the AS/400 following error message

Message . . . . : Device PRT05 returned negative acknowledgment with sense
data.
Cause . . . . . : Sense data X'40E000' was received from device PRT05.
Recovery . . . : See messages that follow for additional information about
the error condition. The data stream manual for your printer contains more
information about the sense data.
Technical description . . . . . . . . : The internal message identifier (ID)
is CNACK101.

Have some one a idea ?
Many thanks marco

[Fuerchau]

May be, that the printer get codes (special characters, unprintable character, esc-sequenzes) that he can't understand.
Check, if this happens only by a specific spoolfile or by all spools.

[mrzik]

Thank you very much for your attention.

unfortunately not.

The spool files,which we have to print out are still the same since ever,
without any strange characters.

The logfile showed also entries for different printer, that they are temp.
not available, based on a network problem.

The spool file is then waiting, with the status pending and I only can get the expected print out, when I turn off and turn on the printer himself.

marco

[Fuerchau]

I think you must solve the networkproblem first.
If this errors happens sometimes than this is an "intermitted" error and can not be solved.

[csupp]

Hey there,

is it possible that there is another printer using the same IP adress like the failing printer? Or have you changed some network components??

[Andreas Herzfeldt]

Hi,

it is possible that you use an IPDS - printerdevice. When you try to print on this device with an configured NON IPDS printer, you will receive this error message.

Andreas

[mrzik]

Unfortunately I'm not shure for the ipds devices if they are or not,

but the AS/400 server - IBM matrix printer (6400) and the spoolfile are since ever the same and only since some time we have suddenly this kind of problem !!

Thanks a lot for your effort !!
Have a nice time
marco

[mrzik]

unfortunately, we don't have any known network problems ...

Thanks a lot
marco

[Andreas Herzfeldt]

Hi Marco,

I searched for CNACK101 and PQT3630 in some search-engines in the internet. All answers refer to print Barcode or print with IPDS printerdevices in combination with the AFP - Parameter. I would suggest to check the printer-setup, because some 6400 dot matrix printer have an ipds-interface,
try the AUTOCONFIG feature. Otherhwise you can print any system spoolfile to make sure in which condition this error occurs.

Andreas